SHIPPING & RETURNS
SHIPPING POLICY
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
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Domestic Shipping Rates and Estimates
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For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $10 flat rate shipping to [list countries].
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Local delivery
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Free local delivery is available for orders over $500 within the South Bay. For orders under $500, we charge $4.99 for local delivery.
Deliveries are made from 9:00 AM on Mon-Sat. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
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You can skip the shipping fees with free local pickup at the Lomita salon. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9:00 AM - 5:00 PM every day. Please have your order confirmation email with you when you come.
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International Shipping
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We offer international shipping to the following countries: Canada, Mexico.
Shipping charges for your order will be calculated and displayed at checkout.
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Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer
RETURNS & EXCHANGE POLICY
We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@she-hq.com.